Complaints: 30
Resolved complaints: 0
Answered complaints: 0

RESO-Garantiya – universal insurance company

Complaints and reviews about RESO-Garantiya

On April 17, 2019, the vehicle was assessed after an accident, I was injured. The entire left side of the car was damaged in the accident (the side mirror was broken, the paintwork on the front door, rear door, rear fender, rear bumper was damaged). The insurance company reimbursed 1800. This amount was not even enough to buy a mirror. Why is the payout so low? Case number AT9348490. MMM policy number 5011823646

We bought the Reso policy because they offered it at a discount, well, as people say, it’s a cheap fish, but a bitter fish, at the first insured event, they cheated us, casting doubt on the fact that the damage was received precisely as a result of this accident, although the accident was recorded police, and we provided a certificate from the traffic police, and there is a culprit who did not deny that the damage was received as a result of this accident, from the very beginning they demanded a video recorder, we don’t have it, they demanded a photo from the scene, fortunately we had it, but...

I contacted the reso to apply for an insurance policy. The employee, Anastasia, said that she could issue a policy, but I would have to take out accident insurance worth 500 rubles. I was indignant and said that I didn’t want to. To this, Anastasia asked to contact another insurer. This is great! And there is no other insurer in the city!

Today, April 3, 2018, I contacted the Resso insurance company to insure my child for the summer. Well, I got a refusal! When I asked why, they told me that because your child already had an insured event, the company blacklisted him! What kind of news is this!? Why do we do insurance? "? So that after the occurrence of an insured event we would be blacklisted!? After this, I will no longer take out insurance with this company, even for a car! And of course...

I called the branch but they refused to renew my insurance policy without explaining the reason. I called the main office and they explained to me that I could renew my policy at any of their branches. I called the branch again and they again told me that we cannot renew your policy. I don’t understand why?

08/05/2017 issued an online compulsory motor liability insurance policy at RESO Guarantees. On 01/27/18 it was necessary to add a new driver to the policy. Contact the service technical support, because The hotline was told that this was a technical glitch. We waited for several days. No help was forthcoming. We contacted the company's quality service. There was no response. If the program for issuing policies online has not been finalized, why provide such a service to the population at all? So that people would still go to the office...

You sent the 2nd NDFL certificate to the tax authority about the receipt by ME of income that is not clear from you. I didn’t receive any income from you, it’s very strange. Twice more. I also have to pay taxes for what and on what basis, especially since the passport data there is long overdue when the document is replaced. Contact me and explain the situation.

Reso is both my insurer and the insurer of the guilty party. For a dent with damaged paintwork on the wing and a torn bumper, according to the “Euro protocol,” they paid 2,880 rubles. The car has original Subaru legacy paint. I want to conduct an independent examination and file a lawsuit.

On October 7, 2017, I registered the purchased car. I decided to get MTPL insurance from Reso. Registered the car in Pskov, st. Truda, 75. There was a reso there in the next building. Oksana Borisovna Prokofieva / 17525461 / (as indicated in the insurance, the insurer) issued me insurance. I gave the girl my passport and my license to fill out the insurance. A little later, I gave my friend’s license and asked him to also include him in the insurance. At first she could not normally and accurately calculate the amount to be paid, it was not clear...

I haven't been able to recover my login password for over a week now. personal account when trying to purchase an insurance policy online. I fill out all the fields and send a request, but the password does not arrive via SMS to my phone! I think that this situation was artificially created by the reso-guarantee company!

The old insurance without limitation has expired, it cost 12,706 rubles. 65 kopecks in 2016, I haven’t had one accident with my participation for about 10 years, I’m going to get a new insurance with a limitation, I submit the documents and they announce 19,000 rubles to me, since supposedly I have 2 accidents with my participation. Yes, there were accidents, but another person was driving, because... (let me remind you) the insurance was unlimited. How so? Yes, the car is mine, but why is my license listed there if I wasn’t the one driving? And why should I pay now for other people's...

Disgusting company towards the injured party. My car was damaged. They crashed into us, we are not guilty. We submitted all the documents. After 3 days they called and said that they would not pay for the repairs. Because the culprit has fake insurance. Now we must demand money for repairs from the culprit. Why doesn’t the company pay some percentage for which we pay them for insurance. (or maybe the culprit has normal insurance). Freaks!!! Draw your own conclusions, gentlemen!!!

My husband and I have been clients of RESO-Garantiya for more than ten years. Once again we bought a new car and we decided to take out insurance with RESO again; the insurance agent in the office on Vidova 1 offered to take out an additional one. "Emergency Commissioner" service for 1,700 rubles. , to which my husband refused, we don’t need a commissar, because... for more than 10 years we drove without accidents. After our refusal of this additional service agent handed us our documents and said that she would not process them, that we needed to go to the head office, that only there...

The 3rd day I’m trying to get insurance online, there’s a special block, it says that the make of the car was not found, that I should look for a regular Mitsubishi Podgero, but I went to the company again and they piled up additional extras and they said I can’t do without them. It seems that the special restrictions have been cancelled, what are the government and officials looking at, or are they also getting the jackpot from this? ?

I have been a member of the Reso-Garantia campaign since 2004. During this time there was not a single accident. and so I came once again to get the policy. I stood there for almost a month to get in. and this is what the campaign employee told me. if you want to get a policy. then you get it extra. you need to buy a comprehensive insurance policy for used cars. insure your life or insure your apartment. That is, there is complete extortion and, moreover, they do it openly and very brazenly. So I'm very disappointed in this campaign and...

Our company Bonus-K-Resurs LLC has concluded a voluntary insurance agreement with RESO-Garantiya Insurance Company vehicle(KAMAZ), owned by our organization as part of many years (!) of cooperation on compulsory and voluntary insurance of our vehicle fleet. On January 15, 2011, an accident occurred involving the above-mentioned insured KAMAZ vehicle. After contacting the insurance company (OSJSC "RESO-Garantiya") they received a refusal "due to the provision of false information and forged...

The guarantee will ensure the implementation of several tasks at once:

• Optimize contact between company representatives and potential clients, guarantee interaction in the process of selling insurance services. Such contact allows you to minimize the likelihood of losing potential clients and providing poor-quality services.
• Provide citizens with the opportunity to access consultation with service specialists, ensure comfortable use of the service, resolve controversial issues, problems with the operation of certain insurance services. When a problem arises while working with specific company services, this is sometimes the only way for the client to resolve it.
• An analytical task is also set, the results of which should be aimed exclusively at improving the service, ensuring the best conditions for subsequent interaction between the company administration and persons who decide to obtain an insurance policy.

Thus, the addresses and telephone numbers of RESO Guarantee simultaneously help solve several pressing problems.

RESO Guarantee hotline telephone number - telephone numbers

RESO hotline number The guarantee is provided for the company's clients (as well as those who wish to use its services in the future), regardless of the specific insurance program. You can use this contact completely free of charge from any mobile operator, providing its services on the territory of the state. By calling the hotline, in just a few seconds you can get directly to the operator, who is qualified specialists of the company. A citizen will be able to ask any question that may arise within the framework of the service.

Conditionally, two rooms are provided mobile phones, which can easily be summarized in tabular form.

What to pay attention to

RESO phone number The guarantee works around the clock. In fact, you can call even at night, which will become a relevant solution for those who have certain problems that need urgent resolution. Special attention should be paid to the operator’s prompt response to calls from clients, which is especially important in the case when a call is made through the company’s hotline.

The guarantee will ensure the implementation of several tasks at once:

• Optimize contact between company representatives and potential clients, guarantee interaction in the process of selling insurance services. Such contact allows you to minimize the likelihood of losing potential clients and providing poor-quality services.
• Provide citizens with the opportunity to access consultation with service specialists, ensure comfortable use of the service, resolve controversial issues, problems with the operation of certain insurance services. When a problem arises while working with specific company services, this is sometimes the only way for the client to resolve it.
• An analytical task is also set, the results of which should be aimed exclusively at improving the service, ensuring the best conditions for subsequent interaction between the company administration and persons who decide to obtain an insurance policy.

Thus, the addresses and telephone numbers of RESO Guarantee simultaneously help solve several pressing problems.

RESO Guarantee hotline telephone number - telephone numbers

RESO hotline number The guarantee is provided for the company's clients (as well as those who wish to use its services in the future), regardless of the specific insurance program. You can use this contact completely free of charge from any mobile operator that provides its services in the state. By calling the hotline, in just a few seconds you can get directly to the operator, who is qualified specialists of the company. A citizen will be able to ask any question that may arise within the framework of the service.

Conventionally, two mobile phone numbers are provided, which can be easily summarized in tabular form.

What to pay attention to

RESO phone number The guarantee works around the clock. In fact, you can call even at night, which will become a relevant solution for those who have certain problems that need urgent resolution. Special attention should be paid to the operator’s prompt response to calls from clients, which is especially important in the case when a call is made through the company’s hotline.

First of all, you should prepare: draw up and send a claim to RESO-Garantiya, from which you expect payment of compensation. This must be done in order to record your claims to the insurance company and have a documentary lead for further proceedings.

It is also necessary to send a complaint to regulatory organizations - the Federal Service for Financial Markets of the Russian Federation and the RSA. This is a good opportunity to put pressure on the insurance company from the outside.

And finally, file a claim for a judicial resolution of the issue. However, this way of solving the problem is recommended to be used only when the possibilities for pre-trial settlement have been exhausted.

And you must be 100% sure that you are right and have documents confirming this. Remember that your opponent will be an experienced lawyer from RESO, and it may make sense to entrust this stage to a professional lawyer.

The complexity of this situation is that formally “RESO” has already fulfilled its obligation to pay insurance compensation under MTPL or CASCO. Therefore, making demands is more difficult, and the procedure will be somewhat different from that described above.

It is necessary to draw up a claim for a pre-trial resolution of the dispute, send a complaint to the regulatory authorities and, as a last resort, sue the insurer. Naturally, you will need solid grounds to argue that the amount is unreasonable.

This basis should be the expert’s assessment. You must send a telegram to the insurance company at least 24 hours in advance indicating the time and place of the examination.

And with this conclusion, you should contact RESO, whose payments seem unreasonably underestimated to you. If you have already had your car repaired, then you need to save and provide copies of receipts from the car service center to the insurance company.

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