Can't get through or get through. Why is it impossible to reach anyone? I can't call from Megafon. What to do. Communication module and hardware failures

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by contacting a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
  
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- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in part thereof subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, are indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the person you are interested in mobile number in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
  The service operates in two modes:
  - one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.
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- What do I need to have caller numbers identified?
  To do this, you have the Caller ID service; it allows you to determine the numbers of those who are calling you. The service does not require a connection and there is no subscription fee for it.
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- Why didn't I have a number?
  The number may not be identified if the caller has the Anti-AON service activated. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be detected.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
  2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account and in the “Services” section, select Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
  3. Check if you have the Mobile Internet service connected by typing the command * 105 * 4 * 4 #
  4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “ Mobile network» (name may vary depending on device).
  5. Reboot your device (turn it off and on).
  6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
  7. Move the SIM card to another device. If on another device mobile internet also does not work, contact the nearest MegaFon store with your identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. Latest versions software You can download it for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
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- How to top up your account?
  Choose any convenient way:
  1. Top up your account from a bank card or e-wallet in the Payment section.
  2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
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- How to stay in touch with a negative or zero balance?
  - For what period can I get details?
    You can order one-time details for one or several days, periodic ones for a calendar month, or receive a brief summary of all charges and payments monthly.
    
    Your details are stored for 36 calendar months (even after termination of the contract).
    
    If you have activated the “Periodic account detailing” service, then a detailed report is sent to your email once a month (approximately the 10th of each month). You can receive the report the next month after connecting to the service.
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  - Why may not all information be included in the details?
    The subscription fee is charged in accordance with the Subscription Terms.
    
    To find out which subscriptions are connected, go to your Personal Account, select the “Services and Options” section, the “My” subsection, which will display a list of subscriptions connected to your number
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  - How to unsubscribe?
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  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
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  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If the established forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.
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  - What is VoLTE technology and what is needed to use it?
    The service is available to MegaFon subscribers at all tariffs, provided both in the Home region and in roaming.
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  - - Your service has been automatically activated. S called me. You will receive a notification in the form of a missed call from the person who tried to call you, indicating the time and number of calls. The service is free.
    - Activate the Who Called+ service. You will receive SMS about a missed call or voicemail messages on your answering machine. When you connect “Who Called+”, the “I Called S” service will be automatically disabled.
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- Emergency assistance
  - How to call emergency services?
    Single number call emergency services:
    
    1 - fire service;
    
    2 - police;
    
    3 — emergency medical care;
    
    4 — emergency gas network service.
    
    Emergency numbers:
    
    Emergency medical care - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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  - What to do if your phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you leave for other countries, as well as the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
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  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is mobile application MegaFon or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Pay attention!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
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  - Why doesn't my mobile Internet work while roaming?
    - There is not enough money in the account. Check your balance and top it up if necessary.
    - The phone does not find the network.
      Try restarting your phone and selecting the network manually. Go to the settings, find the “Network selection / Operator” item, select “Manual” or cancel “Automatic”. Select a network from the list provided. When the phone connects to the network, Internet access will appear.
    - In your phone settings, data transfer while roaming is disabled.
      Go to settings and check if mobile Internet is enabled in roaming.
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“Why can’t they reach me even though my phone is on” – frequently asked question, which is set by subscribers of different operators (MTS, Beeline, Tele2, Megafon). Most often, the caller receives short beeps (busy) or a return message that “The subscriber is temporarily unavailable.” It also happens that when the antenna is full, the call does not go through, a little later only messages arrive notifying about missed calls. Today we will tell you about all the sources of failure in which it is impossible to get through.

Reasons for failure of communication with the subscriber

It is impossible to answer this question in advance. It is necessary to comprehensively study all the circumstances on the basis of which conclusions can be drawn. Let us immediately note the most popular reasons:

SIM card malfunction and/or damage;
OS damage, firmware malfunctions, software glitches;
incorrect settings communication module or other hardware failures;
Operator problems are the most common cause.

What to do if they can’t reach you?

As a rule, the cause is found out by eliminating options. For convenience, let's look at each source of the problem separately. Let's start by studying the SIM card.

Faulty or damaged SIM card: how to determine?

A simple and logical solution would be the following procedure:

Partial malfunction or damage may result in the call being able to be completed. By inserting the card into another phone, history repeats itself exactly. At the same time, the other SIM card in my native phone works well and without problems. In this case, you just need to contact the communication center and make a request for a replacement SIM card with the same number.

Software failure

Glitches and bugs occur regularly when using the device intensively. Their scale can be determined as follows.

Communication module and hardware failures

To begin with, it’s worth saying that some smartphones with two SIM cards have only one radio module. Accordingly, then only one of the cards will be “online”. If this is not your case, then simply try rebooting the device or entering airplane mode. It helped, but the problem appears regularly? Use a hard reset or reflash the device with stock firmware from the office. site. Such moments are quite problematic to diagnose:

OS problems

The smartphone may stop receiving incoming messages after unsuccessful firmware? Other malfunctions may also occur. This occurs due to the use of an inappropriate ROM file (usually custom firmware) or version of the radio module. Incompatibility can be resolved by flashing the firmware. If critical damage occurs, you will have to contact service for help.

Failures can also be caused by system updates arriving over the air. Therefore, it may be effective to roll back the operating system to previous version followed by disabling auto-update.

Operator problems

The lack of a quality network is commonplace. Often, in a densely populated area, rather weak equipment is installed that is not able to correctly serve customers. The problem is especially acute during the holidays and affects all popular operators - MTS, Beeline, Tele2, Megafon, etc.
Another option is lack of coverage or repair work. One way or another, the subscriber temporarily leaves the network coverage area. It is quite logical that in this case the signal in the phone is either absent or at a minimum.
The operator can block a subscriber for violations of the rules for using the network (hooliganism, spam, etc.) or in the absence of replenishments for a certain period of time (usually a year). The message from the caller's operator speaks specifically about blocking.

To improve the quality of communication you can use special software or connected equipment. The software's capabilities are very limited, so this is not about improving communication, but about optimizing it. There are enough programs in the Playmarket that allow you to automatically configure your phone to desired mode work - for example, “Quick Settings”.

The connected equipment is selected depending on the distance from the tower and the presence of interference on the line. Some professional systems can actually improve the quality of communication in a small area at a distance of 30-50 km from the tower. It is often used by owners of country houses.
If you find a malfunction after flashing, be sure to check if the Phone IMEI. You can find out by dialing the combination *#06#, and you can compare the code with the number indicated on the box or under the battery. A lost IMEI can be restored - there are many video instructions on this matter.
If they are calling and you are always busy, then turn off your mobile Internet - completely! And all the synchronization too. Especially if the operator transmits data over a 2G or 3G channel, then it is sometimes impossible to receive calls using the Internet. At least on standard equipment.
There is a possibility that your phone does not allow incoming calls. This can be done in the device itself, for example, in the Mode settings, or through the operator. In the first case, disabling this function or any type of reset helps, and in the second, calling the operator.

Conclusion

In most cases, problems are short-term, regardless of the cause. If you have tried all the suggested methods and tips, but they can’t reach you and your phone is turned on, then, most likely, we are talking about a deeper breakdown, which can be diagnosed at a service center.

05.11.2018

All of us in our lives have already encountered various shortcomings and problems in the field of using cellular communication services. Either our Internet does not work, then SMS is not sent, and sometimes it is not possible to make an outgoing call. In most cases, mobile subscribers immediately begin to blame the operator providing them with communication services for everything.

But is this right? Is the company really at fault? We invite you to consider with us all possible situations using the example of the Megafon operator, when you cannot call from Megafon.

Today, there are several good reasons why there may be no connection or the ability to make an outgoing call from your phone, write an SMS or go online. Here they are:

1. You cannot call, send SMS, or go online simply because there are no cash. Yes, believe me, this is the most common reason. You just think that you have enough money in your account and didn’t check it before calling. To resolve this issue, you just need to top up your account, and if you need to call urgently, you can do this instantly, quickly and without commissions using a bank card. In addition to everything, you can additionally activate a special service “Live Balance”, which will allow you to constantly see the amount of money in your account directly on the screen of your phone.

2. You will not be able to make a call from Megafon if the network itself is absent, that is, antennas are not displayed on the screen of your mobile device, informing the user about the availability and quality cellular communication in the area of your location. This may be caused by maintenance work in the place where you are, or your mobile phone or smartphone experienced a failure, as a result of which the network was lost. If with the first case everything is more or less clear, then in the second you need to try turning your phone off and on, or rather, just rebooting it. Most often this helps. If the connection does not appear after a reboot and even after several hours, then it would be logical to contact the nearest Megafon communication store for a detailed explanation of this situation.

3. This also happens when your number is blocked by the operator. Most often, this operation is carried out by those subscribers who have not paid their bills on their other phone numbers of the same telecom operator. Well, if you are one hundred percent sure that you are right, then it would be advisable to contact the Megafon office for advice.

4. " I can’t access the Internet from Megafon“- say some subscribers of the company. And this can also happen to any user or operator client. The fact is that the reason for this can be anything: prevention in cellular network, and incorrect or missing Internet settings on your phone, smartphone, iPhone or tablet, and lack of money in your account. All this may be the reason for the inability to access the Internet. The problem can be solved by correcting the above points one by one.

5. " SMS cannot be sent on Megafon“- and this is what some of the operator’s clients also say. In this case, the main reason may also be a negative balance or an unconfigured message sending center, the number of which can be checked on the Megafon website, and then entered in the SMS settings on your device.

That's basically all. We have considered most of the possible reasons for the lack of communication, the failure to send SMS and access to the Internet. All the best.

Many people are interested in how to reach the Megafon operator. There are many options for solving the problem posed to clients and subscribers. Of course, it all depends on the situation. Every nuance can play a huge role. For example, it matters where you will call from: from a mobile, landline or another operator’s number. All the best tips and recommendations for maintaining communication with Megafon will be presented to your attention below. What options are possible?

From a mobile phone

Are you interested in how to reach the Megafon operator? This is not as difficult to do as it seems. Especially if you are already a client of this operator. Indeed, for such cases, each company has its own short number. It is valid for all subscribers, regardless of their region of residence.

To contact Megafon, dial 0505 on your mobile device. This is a 24-hour support service. The call for subscribers of this company, as already mentioned, is free. The Megafon operator provides consultations through combination 0505. Very convenient.

Many subscribers indicate that getting through to a “live” operator is very problematic. In most cases, an answering machine will contact you at the number provided.

For all numbers

How to call the Megafon operator? Besides short number, there is another very useful combination. It helps when you need to make a call from a landline phone. Suitable for mobile too.

The Megafon operator number (toll-free) is 8 800 550 05 00. This combination will not require any costs from you. True, only if the call is made within Russia. It is completely free throughout the country.

Using this number, you will be taken to the operator's hotline. Here you can ask any questions you may have previously, get advice, and even connect/disconnect certain services.

The main advantage of the combination is that communication is carried out around the clock. You can reach the operator at any time and get help. By " hotline"Only live center employees will answer you. No answering machines!

Help Desk

Some options for answering the question of how to reach the Megafon operator are already known. But this is far from the end. This operator has a special universal help desk. It is rarely used, but with its help you can find out any information you are interested in. The disadvantage of this method is that in most cases, an answering machine will communicate with you.

In order to call the Megafon universal service, you need to dial on your mobile device combination 0567. You can make calls at any time - day or night. They will answer all your questions without any problems. But keep in mind that the call is paid. For a minute of conversation, including VAT, you will have to pay 44 rubles.

It is precisely because of the high cost of consultation this option is not in demand among subscribers. With the same success, you can use number 0505 at any time, and you will receive answers to all your questions absolutely free of charge. Yes, getting through to a “live” operator is problematic, but this is a possibility. And if you learn to wait and listen, then even with the help of a robotic voice you can get a full consultation without any problems.

head office

How to call the Megafon operator? For example, you always have the right to make a call to the company's head office. Not the most common case, but it does happen. As a rule, it is used when the operator’s work violates your rights, or to express your opinion about the work of the company.

What does Megafon offer? The telephone number of the operator of this, or more precisely, the head office is 8 499 755 21 25. It is with this combination that you can contact the management of the organization. True, the call is paid. Usually the tariff is calculated according to your tariff plan. Therefore, most often a landline number is used to communicate with the head office.

Roaming

What about travelers? What does the Megafon operator offer? The operator’s number (you can make free calls while roaming) is separate for such subscribers. True, it is not used too often. But if you suddenly need to call Megafon for free, use the number +7 926 111 05 00.

There are usually no connection problems. Consultation is available at any time. But if you decide to use this number to make a call from another operator, you will have to pay. How much exactly? This directly depends on your tariff plan and the cost of roaming communications.

Other operator

It is often possible to call the Megafon company only from the phone of another operator. What to do in this case? After all, combination 0505 will not work. More precisely, she will require you to pay for the call.

Therefore, a universal federal number was created. Communication with Megafon is carried out using the combination 8 800 333 05 00. After establishing contact, you will have to communicate with a voice informant. But using a special menu you can contact a “live” operator. To do this, press first “1” and then “2”. All you have to do is wait for the consultant’s response.

That's all. Which phone number should I use? If you are a Megafon subscriber, it is recommended to make calls using the combination 0505. Otherwise, there are no instructions. Decide for yourself how to contact Megafon.

MegaFon's auto-informers make communication more convenient. If an attempt to dial a particular subscriber fails, the voice on the receiver tells us the reason. For example, the subscriber's phone may be turned off or located outside the network coverage area. In this review, we will look at the “Number unavailable” response from MegaFon and its autoinformer - we will tell you what this message means and what to do next.

No operator can boast of 100% coverage area. There are areas where there is simply no connection. The reasons can be very different - for example, the lack of feasibility of organizing a broadcast zone at a particular point. And when we get into that zone, The phone cannot register on the network. When any subscriber tries to call us, he will hear a MegaFon voice notification that the number is unavailable.

Let's see in what cases our potential interlocutors will hear a message that our number is unavailable:

When you are on the metro, indeed, coverage from MegaFon is not present at all stations and sections. Therefore, dialing often ends in failure;
When we are at the dacha or on a country vacation outside the city, there may be no connection from Megafon, which is why calling people hear a notification that the called number is unavailable;
When you are at a point with uncertain reception - such points can be located in a variety of places. For example, in a certain corner of the apartment, around the corner of the house or in the entrance. Literally 3-4 meters to the side - and the connection appears again.

Sometimes a notification that MegaFon's number is unavailable appears when the operator is carrying out any repair or maintenance work - at this time communication services are provided with malfunctions.

The MegaFon auto-informer phrase “Number unavailable” can be heard for many other reasons. For example, when the called subscriber runs out of battery in his mobile phone. That is, the network cannot even determine whether the handset is manually turned off, since it does not give the desired response. The same thing happens when any other subscriber device, such as a tablet or smart video camera, is discharged.

If the called number is not available on MegaFon, this may mean that the subscriber is traveling somewhere. Communication is lost in many suburban areas, causing an unavailable message to appear.. In addition, most airlines ask you to turn off cell phones and other electronic devices while on board an airplane, so during long flights, a particular subscriber's number may become unavailable.

The subscriber's SIM card has failed - this is another reason why the number on MegaFon may become unavailable. When the SIM card breaks down, the phone loses contact with base stations. At the same time, the subscriber himself is not notified about this in any way - until he looks at the phone screen, he will not know about it.

If you are trying to call a particular person, but you hear a notification that the number is unavailable, just try to call him later- that’s the whole solution to the problem. And in order to save yourself from repeated attempts to dial, send him an SMS asking him to call back. As soon as the SMS is delivered (some phones notify you with a sound), you will see it and can call again. In other cases, you will have to wait until the phone of the called subscriber is registered in the MegaFon network.

24.03.201515:01

The Russian language is inexhaustibly rich and continues to be enriched with amazing speed. We easily and naturally use catch phrases, phraseological units and new words - neologisms. Intuition and sense of language almost never let us down. But the question “Why do we say this?” – makes you think deeply. Let's think about it together.

How to correctly -Should I call you, to you or to you?

One of my very good friends asked the question: “Listen, I recently called at work and suddenly I was puzzled, what is the correct way to say: “Should I call you, you or you?”

In this case, two options are possible. The control option “get through to someone” is given in most explanatory dictionaries of the Russian language. With a note, it is also acceptable to use the second option: “to call someone” (dative case, without a preposition), by analogy with control, to call someone: “Yesterday I called Ivanov on mobile phone and couldn’t get through to him”; “You can’t get through to the apartment.”

Instructions

SIM card, number, tariff

Services, options

Mobile Internet

Emergency assistance

Roaming

Reasons for failure of communication with the subscriber

What to do if they can’t reach you?

Faulty or damaged SIM card: how to determine?

Software failure

Communication module and hardware failures

OS problems

Operator problems

Conclusion

From a mobile phone

For all numbers

Help Desk

head office

Roaming

Other operator

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