Synchronization and login problems

If you have an Office 365 work or school account based on account Office 365 for business or Exchange, contact service to resolve issues technical support or your Office 365 administrator.

If you are using an Outlook.com account such as @hotmail.com, @live.com, etc., contact Microsoft Support.

Unlinking a phone

If you've lost your phone or are trying to reset your connections, you can remove the number from your account. This does not clean the device.

Learn how to remove phone associations using Outlook on the web: Fix sync errors and remove devices from your Outlook on the web mailbox.

Can't install Outlook app

To install the Outlook Mobile app, you will need:

mobile device that matches minimum requirements for application;

enough space on your device for the application;

Wi-Fi connection or mobile Internet to download the application.

Outlook crashes

If you try to open the Outlook Mobile app and it crashes, clear the browser cache on your device. Then uninstall and install the application again.

Can't find the feature you need in Outlook

If the app doesn't have a tool or feature you want, please leave us a message in the suggestion box or vote for features that other users have requested.

Your Outlook.com account or Office 365 work or school account has stopped syncing

If your Outlook.com account or Office 365 work or school account has stopped syncing with your mobile device, see Fix Outlook.com email sync issues. After deleting the association, you will need to add the account again.

If your email account works fine on your computer, the issue may be due to the email application. In this case, please contact the appropriate support team. For example, if you are having trouble adding an Outlook.com email account to mail application on iOS, contact Apple Support. We recommend downloading and installing the Outlook Mobile app to easily manage your calendar and by email.

Can't login to the app

Please check your email account and password and try entering your information again.

Check if your email account is supported. You can add accounts from Office 365, Exchange Online, Exchange Server (2007 SP2, 2010, 2013), Outlook.com (including Hotmail, Live and MSN), Gmail, iCloud and Yahoo! Mail.

If you're not sure what type of account you have, ask your work support team or your email or Internet service provider.

If you can't sign in to an account you've already added, delete the account and then add it again.

To remove an account and add it again:

1. Select Options, then select the account you want to delete.

   Select a team Delete account.

   Select an option From device(only the account is deleted, the data remains) or From device and from deleted data(the account and all data associated with it are deleted).

   Add your account again.

Many happy owners of tablets actively use Wi-Fi to solve everyday problems. But every now and then, when trying to connect, a Wi-Fi authentication error occurs. The reasons why such a problem occurs usually lie in inattention when entering data, a failure of wireless equipment, or incorrect operation of the tablet. Let's consider solution options.

This function allows you to exclude unwanted connections to wireless network

What is authentication

First, you need to understand that authentication is control of the security key and the method of encoding the transmitted information. This is important so that no one else can connect to the access point in your home. Security options include strong password and the correct encryption standard.

If you have an authentication error, the reasons may be:

• Incorrect network access password.
• Tablet and router use different types encryption.
• Inappropriate communication channels.

The error most often occurs when you enter the password incorrectly. Enter it as carefully as possible. You can check and change the security key in the router settings, where you can also change the channel and encryption. Change settings network access possible without much effort even for a non-specialist.

Changing your security password

We have already written in detail. In short, you need:

1. Enter the IP address, login and password of the router in the browser. You can view them on the back or bottom of the device or in the user manual. If you can't find it, enter Win+R - cmd - ipconfig. The “Default gateway” line displays the router address. The default login and password is admin/admin.
2. Go to the Wi-Fi security tab. In the “Encryption Key” or “Security Password” line, look at the existing one or enter New Password.
3. On your Samsung or other Android tablet, turn on Wi-Fi, go to Settings - Wireless networks - Wi-Fi - press the name of the connection with your finger - Change this network. Check the “Show password” checkbox and enter it again, carefully checking it with what was entered in the router.

Changing the encryption standard

If the error remains after changing the key, then:

1. In the router interface, go to “Security Settings”, select the authentication type “WPA-PSK/WPA2-PSK” and encryption “AES”.
2. On the tablet in Wi-Fi settings hold down the connection name - Delete network. Then connect again.

Changing the Wi-Fi channel

To organize the operation of the wireless network, a frequency of 2.4 GHz is used. To prevent signals from different equipment from overlapping each other, the router is capable of working on 11 channels, automatically selecting the most suitable one. But sometimes there are glitches, the signal gets better, which can cause a Wi-Fi authentication error. To change the channel manually:

1. Enter the router interface - Wireless network settings.
2. Check that the region is defined correctly - Russia.
3. In the “Channel” tab, select one of the 11. Test several times until the tablet connects successfully.

You can check the load on each channel using Free utilities Wi-Fi Scanner for Windows or WiFi Analyzer for Android. Once launched, they will scan all available networks in the room and display the load level of each channel. Choose one that is not loaded at all or is minimally busy.

If all else fails

Although the Wi-Fi authentication error should not occur again once you have completed these settings, in some cases you will have to take more drastic action. You can try:

• Reboot the router. Unplug the power cord, wait half a minute or a minute, then plug it back in.

• Reboot the tablet. Especially if it doesn't turn off for a very long time. A simple reboot can sometimes work wonders.
• Reset router settings. This can be done through the settings menu in system settings. And if you don’t enter them for a reason forgotten password, on the back surface, near the connection ports, there is a small black button. Clamp it with a pin or something sharp, wait a couple of seconds, and then adjust from scratch.
• Reset tablet settings. Go to Settings - Personal data - Backup and reset - Reset settings. We hope that you will not have to resort to this step.

Conclusion

Now you are armed with the knowledge of what to do when a problem occurs when trying to connect via Wi-Fi. Do not rush to take your equipment for repair, options independent decision plenty. Good luck to you. We will be glad to read your comments with feedback on the material.

Basic information

Official website	bitstarz.com
Owner	Direx N.V.
Date of foundation	2013
Licenses	Curasao, 8048/JAZ
Software	Amatic, Asia Games, Belatra, Booming Games, BetSoft Gaming, EGT, Endorphina, Evolution, GameArt, Habanero, iSoftBet, NetEnt
Casino type	Browser/mobile versions, live casino
Account currency	RUB, USD, Bitcoin, EUR
Deposit methods
Withdrawal methods	QIWI, Yandex Money, Webmoney, VISA, MasterCard, Maestro, Bitcoin, Skrill, Neteller
Language	Russian, English, Svenska
Players are not accepted	Spain, USA, France, UK
Withdrawal time	up to 24 hours
Withdrawal limit	up to RUB 350,000 per transaction
Support	, online chat

Login and registration

To create personal account and a personal account in the club, go to a special section of the official website and fill out the form. To do this, click on the “Registration” button. In the form that opens, you need to enter your email address, come up with a complex password and select the type of currency to play on the site from several available: BTC, USD, RUB, ETH, LTC, BCH, etc. The gamer will see that the list includes not only Bitcoins, but also other types of cryptocurrencies, including Ether (ETH), the second most popular after BTK. If you have a bonus code, click on the corresponding inscription. Will open additional window, into which it must be entered. Then check the box confirming your agreement with the rules and privacy policy of the club and proceed to the next step.

The second stage of registration is choosing a welcome bonus for your first deposits. There are two options: regular and VIP. If you do not wish to receive bonuses offered in the online club, check the “I do not need a bonus” checkbox. Then enter your number mobile phone, nickname (login), first and last name, year and date of birth, gender, city and country of residence, postal code. You can refuse newsletters via e-mail or SMS, but then you will not receive individual bonuses, notifications about new working site mirrors, announcements of tournaments and lotteries.

You can log in to BitStarz Casino using the email and password you specified when registering your account. In your personal account, you can manage your personal account, add currencies, view the history of financial transactions, edit your profile, activate bonuses, and so on. Only registered users can take part in promotions and tournaments, play for real money and withdraw winnings.

Range of games

In the gambling catalog you will find the best BitStarz Casino slot machines, developed by famous brands Amatic, Belatra, Casino Technology. Many of them were in demand back in the era of real gaming halls and salons, but even today they continue to bring winnings to visitors of the virtual online club. Available for gambling and modern devices with 3D graphics and numerous bonus options, presented by Yggdrasil, NetEnt, Microgaming, Evoplay and other studios. The slots of these manufacturers are distinguished by additional winning multipliers, the presence special characters with special prize properties, free spins and a high RTP level reaching 98%.

From time to time, new items appear in the assortment, presented in the “New” category. These include the following slot machines: Nights Of Magic, Black Mamba, Story of Medusa, Reel Rush 2, Tomb Of Nefertiti, Irish Treasures. The most popular slot machines are available in the “TOP” section:

• Gonzo's Quest;
• Fruit Zen;
• Diamond Monkey;
• Under The Bed;
• Wild Shark;
• Dracula;
• Book Of Aztec.

There is also a “Live” category on the club’s website, in which you can choose card and table gambling games with real opponents and dealers, and play them in real time. In the “Games for BTC” section there are virtual slots available that you can play for bitcoins: Aztec Magic Deluxe, The Vikings, Fruits Deluxe, Local Pub, Jade Valley. Especially for beginners, demo versions of gaming machines are provided, designed to test the machines for free. The demo mode is no different from the standard one, only the game is played with virtual credits.

Mobile version of the site

Owners of smartphones and tablets powered by operating system iOS or Android, you should use the mobile version of the official website of the BitStarz online casino. When you enter the club website from Chrome browser, Safari, Opera, Firefox or Yandex Browser, the mobile version opens automatically. The key advantage is that it can be adapted to any touch screens device interface. Each slot machine from the club collection supports both vertical and horizontal orientation screen.

For a stable connection with BitStarz servers, connect to 3G, 4G LTE or Wi-Fi. Using casino services in the mobile version, you can play for money, receive and wager bonuses, participate in promotions and tournaments with decent prize pools. Mobile version club has been checked by reliable anti-virus software, it does not pose any threat to the gadget.

BitStarz Casino Bonus Policy

BitStarz Casino bonuses are available to all registered players, even beginners. The welcome package offers a gift - 10,000 RUB or 1 BTC for the first and second deposits, as well as 180 Free Spins, which the player can use in the Boomanji, Fruit Zen and Wolf Gold slot machines. For the third and fourth replenishment of your personal account, up to 20,000 rubles or 2 BTC are awarded. All bonuses are activated automatically, but you have the right to refuse them at any time.

At the registration stage or later, by logging into your personal account on the site, you will be able to use the BitStarz Casino promo code. He will open access to gifts. Bonus code is a special key that the administration sends by email or SMS. Don't disconnect this option in your profile settings, otherwise you will stop receiving profitable offers from the casino!

The gaming club regularly hosts special promotions and prize tournaments: “Black Friday Week”, “New Year’s Adventure”, “Slot War”, “Game of Tables”. Such events are dedicated to holidays and significant events. On Mondays, gamers are offered an excellent gift - 50% of the replenishment amount (the prize size reaches 20,000 rubles), and for deposits made by the player on Wednesdays, you can receive from 20 to 200 prize free spins. To withdraw bonus money, you need to wager it according to the specified wager (usually ×40), that is, bet on slot machines for a certain amount. Specific conditions are indicated on the page of each promotion.

Account replenishment and withdrawal of funds

To replenish your personal account in the BitStarz club, click on the green “Deposit” button at the top of the main page of the site or enter the “Balance” section. The list of available deposit methods includes:

• QIWI;
• Bitcoin CoinsPaid v2;
• Yandex.Money;
• Skrill;
• Accentpay;
• Alpha Click;
• Neteller;
• EcoPayz;
• Neosurf.

The minimum deposit is equal to 300 RUB or 0.003 BTC, the maximum depends on the player’s choice payment system. For example, for QIWI it is 60,000 rubles, and for Alfa-Click – 250,000 rubles. Withdrawal of money won at the casino must be carried out using the same payment system with which they were deposited into the balance. Funds are usually credited to the client's account instantly. You can find out about the processing times for applications for withdrawal of winnings in the “FAQ” section.

Technical support

At the BitStarz online casino, the support service is available 24 hours a day. Online operators in as soon as possible help solve problems with payments, technical errors and system failures, provide players with qualified advice and answer questions of interest. To contact support, open the “Help” tab and select online chat to start a dialogue with a specialist. You can also send a letter to email or write to social networks Instagram, Telegram, Facebook, Twitter, OK, VK.

Owners of mobile gadgets, when trying to connect to Wi-Fi-based wireless networks, sometimes encounter the problem that for unknown reasons the device writes: “An authentication error has occurred.” Also, sometimes messages may appear about the message “Obtaining an IP address” constantly “hanging” on the screen, etc. How to fix such problems will be shown below. Looking ahead, it is worth saying that mobile devices are not always directly related to the occurrence of such troubles, and the root cause lies in incorrect set parameters routers. Next, we'll look at troubleshooting for home users, rather than for open networks that might be available in, say, cafes, restaurants or airports.

An authentication error occurred: what do you mean?

In general, the appearance of such a message indicates that when connecting to a wireless network, it was impossible to control (compare) the access key entered by the user with the one set for the network on the router. But this is far from the main reason.

Samsung devices or some other devices may also issue a message that an authentication error has occurred due to the fact that the information encoding (encryption) systems may not match in the same way. As is known, this technique is used to prevent attackers from gaining access to transmitted and received information in order to use it for their own interests.

Finally, the most common situation of a failure notifying the user that an authentication error occurred during connection may be associated with a weak signal (the capabilities of routers are limited mainly by a range of about 100-300 meters in line of sight).

Based on the above, we will take appropriate measures, but only in relation to home conditions.

What should I do if there is a WiFi authentication error in the first place?

So, the very first thing that is usually recommended to do in such situations is to perform full reboot all devices used that are somehow connected to the network (routers, phones and tablets). If there is a weak signal, simply move closer to the router and check the connection.

Correctly entering the password and changing it on the router

Quite often, a message indicating that a WiFi authentication error has occurred, Samsung devices or any other devices can also appear due to the usual carelessness of a user who entered an incorrect password to access the network.

In this case, it is recommended to check the combination installed on the router and, if necessary, change it. To do this, log into the router interface using any web browser installed on a Windows system and go to the security password or encryption key line. After viewing, enter the correct combination on your mobile device.

If you need to change your password, first do so on your router and save the changes, then enter the changed password on your phone or tablet to connect to the network.

Note: you can find out the router address on the plate on the back of the device.

To view the password on a mobile device, use the connection settings, long press on the Wi-Fi line to go to the settings, select change network and check the box to show the password.

Changing the encryption standard

If the mobile device again reports that an authentication error occurred, compare the encryption types installed on the router and the mobile device.

In the router settings, refer to the corresponding line and set the authentication type to WPA-PSK/WPA2-PSK (Personal), and use the AES option for encryption. After this, on your mobile device, long press on the connection name, and then select delete network in the settings. After identifying available networks, find your connection and try to connect again.

Wi-Fi channel selection

If after this a notification appears indicating that an authentication error has occurred, you will have to move on to more drastic settings, which are made exclusively on the router.

Log in to the router's web interface, as shown above, and go to the wireless network settings section (if the interface is not Russified, this is usually the Wireless menu). First, make sure that the region is set correctly, then from the drop-down list in the channel line (Chanel), alternately select one of the eleven present. Perhaps the connection will return to normal on one of them.

Changing Wi-Fi mode

Finally, if this doesn't help and the Authentication Error message appears again, take note of the Wi-Fi mode you've set.

To solve the problem, in the Mode selection line, set the mixed type to 11b/g or 11b/g/n with the maximum data transfer rate, for example, 300 Mbit/s.

What to do if nothing helps?

Now let's see what can be done if none of the proposed solutions have a positive effect. In most cases, it all comes down to doing full reset settings.

First, perform the following actions on the router, using the appropriate section for this. After the reset, use the information you received from your ISP and set up your wireless connection again.

Then in settings wireless connection On your mobile device, delete the connection you are using and confirm the “Forget this network” option. Reboot your device and connect again. If this does not work, reset the settings to factory settings on this device as well. But in most cases, such actions are not required on a mobile device. If this is still the problem, remember that personal data will be destroyed along with other information, so take care of creating backup copy, saving it on a removable memory card or on a computer (for a PC you can use even the simplest utilities like MyPhoneExplorer).

Instead of a total

These are the main causes and methods for eliminating failures of this kind. If a similar situation occurs when trying to access open networks not at home, there is nothing left to do but contact the network administrator. At least they will definitely give you the correct password to log in. Sometimes, however, it happens that when visiting the same establishment, these network accesses on the mobile gadget are saved automatically. If things don't work, it's possible that the same security key has been changed. Delete the existing connection, connect again and enter a new password (or use the change password for an existing connection as shown in the material above).

It remains to add that most often the router settings do not need to be changed (only in the most extreme cases), since in most cases the root cause of such a problem is the banal inattention of the owner of the phone or tablet, who is trying to enter incorrect data. But with technology Samsung problem can actually be observed, since some devices by default use a different type of encryption than the standard one, which is why the discrepancy is observed.

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