In the event of sudden health problems, citizens have to choose: go to the nearest clinic or wait for a doctor. In case of acute symptoms, when the disease cannot be delayed, doctors recommend not to take risks and contact ambulance. Residents of the capital can call a doctor to their home in Moscow from the clinic at their place of residence.
How to call an ambulance or emergency medical team by phone?
In Russia, there is a free communication line for all citizens, which helps to quickly call an ambulance or emergency help. This is a series short numbers, which can be reached both from a landline number and via a mobile device:
- “103” is a new contact introduced to expand communication lines for calling ambulance teams.
- “112” is a single number for all emergency services in the Russian Federation.
All rooms are multi-channel and work around the clock. Previously, only one communication channel operated in Russia - “03”. In 2014, using the additional digit "1" appeared new way call the staff at the nearest clinic.
A single number “112” is used to provide all types of assistance (in case of fire, gas leak).
To call a local doctor to your home, the operator must state the purpose of the call, for example, emergency medical care. After this, the operator redirects the subscriber to the desired line.
What should I tell the dispatcher when calling the clinic?
A call to medical services should not take more than 5 minutes. During this time the subscriber must:
- State the cause of concern. It is recommended to describe the symptom of the disease in as much detail as possible, to clarify for whom help is required, for example, when providing treatment to a child, it is necessary to call a pediatrician.
- Introduce yourself and give the patient’s name and age.
- Provide exact address. It does not matter which clinic the patient is assigned to: according to the law, in the event of an ambulance call, the client will use the services of a medical team at his place of residence (for example, from clinic 170, and not at the request of a citizen from the Eastern Administrative District).
- Leave a contact number.
The more accurate the information about the disease and residential address, the faster assistance will be provided. Citizens can reach operators in Moscow using emergency numbers even if they have a negative balance on their mobile phone. If the line is busy, the subscriber will have to wait 2-3 minutes (the answering machine will inform you about the need to stay in touch).
What is required to call medical specialists at home: with and without compulsory medical insurance?
In the capital and other cities of Russia, the provision of services by a therapist is free of charge. policy. Phones hotline in city hospitals they work around the clock, without breaks and weekends. When calling an ambulance, the operator can clarify the compulsory health insurance (CHI) policy numbers.
Service without compulsory health insurance policy
If there is no compulsory medical insurance policy, citizens have 2 options:
- Paid house call to a doctor in Moscow.
- Assistance from a specialist regarding a voluntary health insurance policy (VHI).
When choosing the first option, citizens can always call a doctor in the capital for a fee, even if they are registered in another city (for example, Troitsk). It is recommended to familiarize yourself in advance so that the call is inexpensive.
Without a compulsory medical insurance policy, patients who require emergency care have the right to contact the insurance company. The contact number is indicated in the VHI policy (on the reverse side). Depending on the agreement with the insurance company, under VHI, clients can receive consultation with an ENT doctor, neurologist, psychiatrist, narcologist, dermatologist and other specialists free of charge.
In what cases do you call an ambulance or urgent care?
The arrival time of the ambulance should not exceed more than 20 minutes. Ambulance specialists arrive in the event of an immediate threat to life or the need for urgent hospitalization of the patient (bleeding, childbirth, heart attack, poisoning).
Emergency care is provided when acute pain occurs that threatens serious health problems. This may be increased blood pressure, severe headaches. Arrival time - no more than 2 hours.
When calling, the subscriber reports his symptoms. It is the responsibility of the hotline operator to determine who will answer the call: an ambulance or emergency service team.
When is an emergency call required to get a doctor to your home?
All telephone numbers with the number "0" at the beginning were initially abolished several years ago. Many people do not know about this and therefore continue to use them.
Current ambulance number as when dialed from mobile numbers, and when dialing from a landline - 103.
In addition to number 103, there is also number 112 - specifically for calling mobile phones. Calling an ambulance from mobile 112 works both when the SIM card is blocked and when it is missing, and the number also works when there is no SIM card. cash on your phone account. Operators answer calls in both Russian and English.
How quickly does the connection with the ambulance operator occur?
As a rule, a connection to an operator when calling “103” occurs within a few seconds.
Sometimes, during a period of mass incoming calls, you can hear an answering machine: “Hello. You called the Unified Dispatch Center for Ambulance and Emergency Medical Services in Moscow, please do not hang up, we will definitely answer you.” In this case, you need to wait for a connection with the operator.
What needs to be reported to the “Service 103” operator?
1. Explain what happened: questions asked by the operator should be answered as accurately and in detail as possible, which will allow you to determine which ambulance team is needed in this case.
2. The address where the person requiring help is located. It is better to name all the known details - a combination lock, the location of the closest entrance to the house, etc.
3. If an ambulance is called outside, to a park, etc. then it is necessary to name clear guidelines where exactly the brigade should drive up. Try to visually assess and select the best access point for the ambulance.
4. If possible, you should indicate:
- last name, first name, patronymic of the person in need of medical help (if known)
- date of birth (if known)
- caller's surname
The dispatcher will re-check the address and telephone number, and will definitely specify the Moscow district to eliminate errors. Further information is provided - which team is sent to the call, or a switch is made to clarify the situation to the doctor on duty at the advisory console.
Each call, after being received by “Service 103” and processed at the Dispatch Center, is transferred to the Substation closest to the patient being called. There are about sixty of them in Moscow today.
At many ambulance substations, in addition to linear teams, there are also specialized teams - pediatric, psychiatric teams, etc.
What other information can you get by calling 103?
By calling 103, you can not only call a doctor, but also get advice: addresses, phone numbers, specialization of clinics, hospitals, etc. To do this, you need to ask the operator to switch to Help. This service, like a doctor’s consultation, is FREE.
How to call emergency services in Moscow for mute people?
For dumb citizens in the capital there are special numbers for video communication. You need to dial the number “1111” or “1112” in the video call section of your phone. An operator will respond to interpret sign language. These numbers are open from 9.00 to 19.00; on weekends the numbers are not serviced.
Or it's worth using mobile application"Ambulance".
Important to know!
By law, everyone who finds themselves in such a condition on the territory of Russia has the right to receive emergency care in conditions that threaten life and health, regardless of citizenship, legality of stay in the Russian Federation, etc.
Lack of passport and compulsory medical insurance policy is not a reason for refusal to receive an ambulance.
Call an ambulance using mobile phone by number “03” is not possible, since GSM standards do not support two-digit numbers. Therefore everyone mobile operator offers its clients to call an ambulance using the numbers that are optimized in its system. You can call an ambulance from your mobile in the following ways, which depend on your operator.
Ways to call an ambulance from a cell phone
MTS
MTS, like all other cellular operators, took the old, familiar number “03” as a basis and adjusted it to new standards, adding an additional digit “zero”. Now you can call an ambulance from this operator by dialing “030”. The same was done with other numbers used to dial emergency services.
In addition, the MTS operator makes it possible to make calls from a mobile to landline numbers. To do this, before the city number you need to add the city code, and in some cases also “+7”. This option is suitable for those who already have the numbers of the nearest city clinics in their notebook.
"Megaphone"
You can call an ambulance from Megafon using the same principle as with MTS. The ambulance number is the same - “030”.
"Beeline"
The Beeline company optimized numbers for calling emergency services for its system in the same way as MTS and Megafon - by adding an extra zero, but put it not at the end, but at the beginning. You can call an ambulance from your cell phone via Beeline by dialing “003”.
"Tele2"
In order not to mislead its users, the Tele2 company uses the same number to call an ambulance as most operators, that is, “030”. The operator “Utel” also used the same number.
We call through a single rescue service
One of the innovations is the emergence of a unified rescue service in Russia. You can reach her at 112. It is supported by all existing operators as well as regular ones landlines. This number allows you not only to call an ambulance, but also the police and the Ministry of Emergency Situations. The number “112” makes it possible to reach an operator, who will subsequently redirect the call to the appropriate service close to the location of the caller.
A huge advantage of using this number is that you can call the emergency service not only if the user has a zero balance, but also if there is no SIM card or if the mobile phone is blocked. The number is valid in all countries belonging to the European Union, regardless of the subscriber’s place of residence and place of registration.
It is a mistake to think that you can call an ambulance using the 911 rescue service. This service only operates in the US. Most people were misled by the government's statement that a service operating on the principle of the 911 system would appear in Russia. Then we were talking about the already existing number “112”.
Cellular communications are developing rapidly, more and more people are abandoning landline wired phones, switching to mobile devices communications. Mobile phone is the most common means of communication. In an emergency, it can save lives. But, if you need to call an ambulance from a mobile phone, do not rely on the two-digit number 03 memorized from childhood. Currently mobile communications emergency services are contacted via three-digit numbers.
This publication will tell you how to call an ambulance with cell phone how to dial a number correctly from various operators cellular communications: MTS, Megafon, Tele2, U-tel, Beeline, Motive and Skylink.
How to call an ambulance from a cell phone through the unified rescue service: number “112”
Now calling an ambulance from a mobile phone using 03 is impossible, because GSM standards do not support double-digit numbers. In Russia there is a single rescue service, which you can call by dialing “112”. It is supported by both cellular operators and landline phones. The combination of numbers 112 makes it possible to quickly reach an operator, who, in turn, will redirect the call to the rescue area closest to the victim.
What if the phone does not have a SIM card or is it locked by a SIM card? What to do then? Don't know how to dial an ambulance number? It's very simple dial 112- they will answer you! This is a very big plus of the unified rescue service. This number operates not only in the territory Russian Federation: regardless of the place of registration and residence of the subscriber, it is also valid in all countries that are members of the European Union.
Emergency calls from mobile operators
I bring full numbers emergency service kits of leading mobile operators, taken from official sources.
Ambulance phone number: how to call an ambulance from a cell/mobile phone
Calling emergency services from the mobile operator MTS
- 101 - Emergency rescue service.
- 102 - Police.
- 103 - Ambulance.
- 104 - Gas service.
Beeline emergency numbers
- 101 - Fire protection.
- 102 - Police.
- 103 - Ambulance.
- 104 - Emergency gas service.
Emergency call numbers of mobile operator Megafon
- 010 - Call the Ministry of Emergency Situations, the fire department.
- 020 - Call the police.
- 030 - Call an ambulance.
- 040 - Call emergency gas service.
Rules for dialing emergency telephone numbers from the Tele2 operator
Tele 2 numbers may vary depending on the service region.
- 01* or 010 or 101 - Rescue service, fire service.
- 02* or 020 or 102 - Police Service, Anti-Terror Service.
- 03* or 030 or 103 - Emergency medical service.
- 04* or 040 or 104 - Emergency gas network service.
Remember that calls to these numbers are free.
In a shock situation when you need emergency call ambulance to the scene, if you have forgotten how to dial the correct number from your mobile operator, memorize one single number 112 – telephone number of the Unified Rescue Service. When you call the answering machine, you will be given voice instructions for further actions.
You will need to dial the extension number:
- 1 – fire department,
- 2 – police,
- 3 – ambulance,
- 4 – gas.
After which you will be redirected to the appropriate service.
Telephone numbers for calling an ambulance from a mobile phone: call directly
A quick way to call an ambulance from a mobile phone is to call directly, using numbers that are different for each operator. To avoid confusion, always have these numbers at hand and save them in your phone.
Call an ambulance using the numbers depending on mobile operator you can do this:
- Megafon, MTS, U-tel and Tele2 - dial 030;
- Beeline - call 003;
- Motive and Skylink - dial 903.
Is it possible to call an ambulance from a cell phone with a zero balance?
It is unrealistic to constantly monitor your mobile phone account, and funds run out unexpectedly. How to call the rescue service if you have a zero or negative balance? Often a person’s life depends on how quickly a doctor arrives. If you find yourself in a tragic situation or next to a person who is feeling unwell, feel free to dial the numbers 1-1-2 and follow the prompts of the dispatcher or system. The call is free for all operators registered in Russia. Failure to comply with the law is punishable by strict administrative measures.
Call emergency service 112 is possible even if there are no funds in the account, the SIM card is lost or blocked. With a minimum network level, dial the combination 911, and then select option 3 in the answering system, after which you will be connected to the operator. Single phone emergency rescue service operates throughout the Russian Federation. When you call the doctors, explain the current situation clearly and accurately indicate your location so that the emergency team can quickly get to the bottom of the problem.
After the conversation, the doctor must inform that the call has been accepted and indicate the time of the call. If a medical professional refuses to accept an application, for example, because of the person’s age or for another reason, then feel free to call the police, since a paramedic falls under Art. 124. Criminal Code of the Russian Federation. Failure to provide assistance to a patient entails appropriate punishment by the medical worker.
Video: how to dial an ambulance from a cell phone
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