Despite the abundance of various applications, for example, instant messengers, designed to replace the usual SMS, standard text messages remain the most popular and main way of communication. However, there are often cases when SMS does not work properly on the device. Knowing why SMS messages are not received on the phone, the user will be able to identify and fix the problem on his own.

Reasons for incorrect operation

SMS seems to be one of the most popular methods of communication, due to its ease of use, as well as a number of other advantages. At the same time, they are often used for the correct functioning of various services - online banking, notifications and mailings.

A situation often arises when the user has performed some action that requires confirmation, but no SMS messages are received on the phone. What to do in such a situation? To begin with, you need to study the most probable reasons Not correct operation to determine the algorithm for further actions.

If the user stops receiving SMS messages, this may be due to the following reasons:

• the SIM card is inoperative and must be replaced;
• the device is not configured correctly, which causes problems with receiving messages;
• there is not enough free space on the phone to receive new SMS;
• the presence of viruses, malware and unwanted programs in the system;
• the sender's number is on the user's black list;
• operator problems;
• blocking the number.

Depending on the specific cause, the algorithm of actions to resolve the problem will differ. To be sure to fix the problem, you will need to try each method in turn, especially if the exact cause of the problem is unknown.

Often SMS messages do not arrive due to a malfunction of the SIM card itself

SIM card malfunction, problems and blocking

If the user is sure that his gadget is working properly, but the number does not receive a message, this may be caused by problems on the part of the operator.

As a rule, the most common option seems to be physical wear and tear of the SIM card.

In such a case, the consumer will need to visit the nearest office of his mobile operator to replace an element. During the visit, you must present a passport of a citizen of the Russian Federation, which will confirm the identity of the subscriber. The replacement procedure is free of charge, which makes the service accessible to a wide range of users.

When figuring out what to do if you don’t receive SMS, you need to remember that the reason may be network overload, due to which the operator cannot provide communication services to subscribers in normal mode. A similar situation occurs during significant overloads, which is especially common in large populated areas on holidays, such as New Year.

This problem, as a rule, does not require special manipulations to eliminate it, since when the load is reduced, the work mobile operator will resume as usual.

Besides, The inability to receive SMS may be caused by financial blocking of the account. This measure is applied when there is a negative balance. You can check whether your smartphone is not working correctly due to blocking by requesting your balance using the command corresponding to the mobile operator you are using.

The blocking will be automatically lifted if the user tops up the account balance with the required amount.

Low memory or incorrect device settings

If your phone for some reason stops receiving SMS messages, this may be due to the lack of free memory space required to store them. The user has two options to choose from: purchasing a larger SD card (provided the phone supports its use) or clearing the memory using built-in and third-party tools.

The most obvious solution is to remove unused applications that take up unnecessary memory space. In addition, you will need to clear old messages, which also take up space and may cause SMS messages to be received incorrectly.

If you wish, you can use third-party applications, like CCleaner or Clean Master, which allow you to:

• clear memory of remnants of deleted applications;
• remove obsolete and unused files;
• clear application cache.

In addition, you can use programs designed to replace the standard SMS functionality. In some cases, when they are installed, the smartphone begins to work normally and receive messages as usual. If such a program is already installed, you can try to remove it if you suspect that it conflicts with the built-in software devices.

Problems with your smartphone, in which the device does not receive SMS, may be caused by incorrect settings.

Incorrect phone settings may be the reason why SMS messages do not arrive

First of all, you should check in the “Settings” section whether the SMS center number matches the operator’s details. If there are differences, you will need to replace the number with the current one, which will allow you to receive messages.

You can find out the SMS center number by calling the number hotline mobile operator whose services the subscriber uses. In addition, the necessary information can be found on the official website of the service provider.

Presence of malware

The popularity of smartphones has led to many attackers using malware to steal funds, passwords and confidential user data, switched from computer to mobile platforms. This has led to a serious increase in the number of viruses that can be found on user devices.

Special anti-virus programs help protect against them and detect them in case of infection. They have a built-in scanning engine that you should run to check your system for malicious content. To increase the efficiency of scanning, it is recommended to perform it in different programs one by one, which will allow you to identify even a hidden threat.

It must be remembered that for the antivirus to work correctly, the user will need access to the network to update the signature databases to the current state.

If the number is blacklisted

Often, a subscriber can blacklist the SMS sender, which will make receiving messages impossible. To correct this situation, you need to remove the sender's number from such a list. The algorithm of actions will differ depending on the phone model used and involves performing the following manipulations:

1. Go to the "Contacts" section.
2. Find the number from which you are not receiving SMS.
3. Go to the contact page by clicking on it.
4. Click on the menu sign, and then uncheck the “direct blocking” option.

After this, the contact will no longer be blocked and the user will be able to receive messages from him. It should be remembered that such a solution will only be relevant if the user does not receive messages from one subscriber, and there are no problems with other SMS messages.

31.05.2018

Even though we rarely use SMS today, we still need them, at least “for an appointment,” to receive some information from the operator. And the situation when SMS messages do not arrive on Tele2 is still a problem. Let's look at why this happens and what to do to deal with the problem.

Perhaps it's the SIM card or the connection quality

If Tele2 does not receive SMS messages on your phone, you first need to check whether there are problems with the signal and whether the SIM card is functioning at all. This issue can be resolved by calling any mobile number.

• The beeps sounded - everything was fine. We are looking for a problem elsewhere.
• The system resets dialing - there is no signal or it is very bad. In this case, we just wait until everything gets better. Once SMS arrives on the server, it is stored there for 24 hours, and the operator solves communication problems in much less time. Therefore, there is no need to worry here.
• The robot operator reports the suspension of service - here, we think, everything is clear. All that remains is to find out the reason for the blocking and remove it. Try contacting support by calling 611 .

Please note: it is possible that SMS messages do not arrive due to problems during the process of updating the OS and installing new software, if something went wrong due to Internet connection failures. Try restarting your smartphone. With a high probability, after switching on, all messages that you could not receive before will be delivered.

Briefly on the topic

Brief information on the topic: if the reason is that SMS messages do not arrive as a signal, then you should not do anything. They will be delivered after the communication problems are resolved. If this is not the problem, then you should clean your inbox or correct the error in the SMS center number.

Why don’t I receive SMS messages on my Tele2 phone: maybe it’s a problem with the device

Perhaps your phone cannot receive new messages because the memory is full of old ones. That is, the messages do not “not arrive”, but simply “hang” waiting. Today this is rare, since most modern devices independently monitor the number of SMS messages in folders and delete a certain number of them at specified intervals. However, “rarely” does not mean “never”. Therefore, we advise you to look into your inbox and clean it out.

Another possible reason why SMS messages do not reach Tele2 is a third-party application that somehow blocks the reception of messages. It could be something that was installed along with the software you need, or, for example, a child pressed the wrong buttons. To check this version, open the application manager and see if there is anything suspicious there that has appeared out of nowhere. You can find out why in our other article.

Briefly on the topic

Brief information on the topic: sometimes SMS messages do not arrive due to problems on the device itself. It could be:

• Inbox full.
• Crash during phone update.
• Interference caused by a third party application.
• Incorrectly entered SMS center number.

The problem may also arise due to an internal failure, due to which the system can no longer read the SMS center number. In this case further actions depend on the smartphone OS. If you don’t receive SMS messages on Android in Tele2, what should you do:

• Open messages and click the “Menu” button in the upper right corner.
• Now “Message settings”, “Advanced” and “SMS center”.
• Here you will see telephone number federal format. First try copying it, deleting it and pasting it again. Then the device should be rebooted. If it doesn’t help, replace the existing number with a universal one: +79043490000 .

IN Windows Phone everything is the same, just go through the device settings, the “Applications” section. And on iPhone it’s different file system, so only sending the command is possible here **5005*7672*+79043490000# . In essence, this will be the same replacement of the SMS center number with a universal one.

Remove a number from the blacklist

Check if the number from which you do not receive SMS is on the message blacklist. If a number is added to the blacklist, you will not be able to receive SMS and MMS from it. To receive messages, remove this number from your blacklist.

If the number is not on the blacklist, go to the next tip

Check your smartphone/tablet safe mode

Downloaded applications may affect the operation of the device, including blocking SMS. To check whether downloaded apps are affecting your messages, boot your device into Safe Mode. In this mode, all downloaded applications are disabled (do not work).

If SMS do not arrive in safe mode, it means:

1. There is nothing wrong with your smartphone/tablet and SIM card;

2. Something happened to the number from which you are not receiving SMS: the phone settings have gone wrong, there is no money in the account, problems with the SIM card.

Follow the tips below in order until you start receiving SMS.

Reboot your smartphone/tablet

Turn your device off and on. Try receiving SMS. If SMS are received, everything is fine with the device. If you don't receive SMS messages, move on to the next tip.

If you have to reboot frequently (several times a day), call support.

Turn off Do Not Disturb/Lock Mode

In Do Not Disturb/Lock Mode, the smartphone/tablet turns off notifications about new messages: SMS is received, but there is no signal or notification. New SMS can be viewed only if you specifically open “Messages”.

To enable alarm and notification, disable this mode.

Try receiving SMS. If SMS are received, everything is fine with the device. If the mode is not enabled or SMS still do not arrive, proceed to the next tip.

Check your smartphone/tablet in safe mode

Downloaded applications may affect the operation of the device, including blocking SMS. To check whether downloaded apps are affecting SMS, boot your device into Safe Mode. In this mode, all downloaded applications are disabled (do not work).

Try receiving SMS. If you receive SMS messages in safe mode, reboot your device. Then delete the downloaded apps one by one until you start receiving SMS. It's best to start with the apps you've downloaded recently.

If Android does not send SMS and you do not receive notifications about a new message, then using your smartphone becomes inconvenient. You should look for the cause of the failure in the operation of the SIM card, the phone itself and its firmware. First things first.

This article is suitable for all brands that produce phones on Android 10/9/8/7: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Attention! You can ask your question to a specialist at the end of the article.

Problems receiving SMS on Android

The first tip if any problems occur is to reboot the device. If after restarting Android messages still do not arrive, check the SMS center settings.

1. Open the Messages app on Android.
2. Click on the button in the form of three dots to bring up the menu. Select "Settings".
3. In the “SIM card settings”, “Advanced” or “SMS” (the name depends on the phone manufacturer) section, look at the number service center for SMS. Each operator has its own, you need to find out which number yours provides.

Increase

In the SMS settings, you can also enable if messages arrive without sound, or select another service.

There is an option that . It all depends on the settings of your SMS message filter.

A third-party service for receiving/sending SMS can be downloaded from Play Market. Sometimes third-party services, on the contrary, cause problems. If you installed an application for working with SMS, uninstall it and try using the built-in service.

Also, check the status and update the SMSC. To perform this operation, the phone must be rooted and you need to:

1. Open your dialer app.
2. Dial *#*#4636#*#*.
3. In the testing menu, go to the “Phone Information” section.
4. Find "SMSC" and click "Update".

Increase

If everything is in order with the settings, then pay attention to the state of the phone’s memory and the operation of the SIM card. If the memory is full, new messages may not be saved on your phone. To fix the problem, just remove the unnecessary dialogs. In addition, you should check the blacklist.

If on Android Pay If you do not receive a one-time SMS password, make sure that you are using the phone number you provided to the bank. Then try requesting your password again.
There are times when the SMS arrives an hour or more late. It no longer depends on you or your phone.

If messages do not come only from specific subscribers, then there is a high probability that they are simply blocked in the settings. Depending on the smartphone manufacturer, the names of the items may differ.

1. Open the Phone app.
2. Go to settings.
3. See which phones have been added to the “Blocking numbers” section.

Increase

If all else fails, call your mobile operator. Perhaps the mistake is on their side, and they are now in the process of eliminating it. In some cases, it may be necessary to replace the SIM card while maintaining the old number, but this issue must be resolved at the provider’s office.

When you can't send SMS on Android

We will not consider reasons such as a lack of funds on the balance or an incorrectly dialed number - they can be dealt with without additional instructions.

If Android is not sending messages, the first thing you should do is restart your device and then check your SMS center settings. Make sure the number is correct, or try installing another SMS service - for example, Handcent Next SMS.

The message “Message not sent” appears

You can also try wiping data and clearing the cache of the built-in SMS/MMS service.

1. Open settings, go to the "Applications" section.
2. On the "All" tab, find the "SMS/MMS" application.
3. Click "Erase data" and then click "Clear cache".

Increase

If problems appeared after flashing the device, the solution may be to reset the settings or flash the firmware. This is especially true when using different Android builds. Use official firmware or look for proven custom builds that exactly include all the necessary services for SMS to work.

If this does not help, contact your operator cellular communication. You may have to replace the SIM card while keeping the number.

Users often complain that SMS messages do not arrive on their phones. It is noteworthy that the problem in most cases does not depend in any way on the cellular operator, be it MTS, Megafon, Beeline, Tele2, etc. Question: why does this happen and what to do? Let’s say right away that in the vast majority of cases the problem is on the user’s side, which means he needs to look for a solution. We will help with this.

Turn Airplane Mode On or Off

First, try turning on airplane mode, which disables signal transmission. To do this, swipe from the top of the screen to the bottom to open the panel quick access. Find the Airplane Mode icon and click on it.

Communication will be disabled, including Wi-Fi. Wait 5-10 seconds and turn off airplane mode by tapping on the same icon.

Restarting the device

Press and hold Power key 1-2 seconds.

A menu will appear. Select Restart or Reboot.

Wait until your smartphone reboots and check if SMS messages are received.

Turn off Do Not Disturb mode

In more recent Android version a “Do Not Disturb” mode has appeared, in which notifications may not be reflected at all and many, by the way, do not like this mode, considering it inconvenient.

The enabled mode is displayed in different ways, maybe, for example, this icon:

Lower the curtain and find the icon displayed in the status bar. Press to disable the mode.

Do Not Disturb mode has been disabled.

Changing the SMS center number

See if the SMS center number is specified correctly, without which messages will neither be delivered nor sent.

On all smartphones, instructions for viewing and changing given number varies greatly. We will show an example on a Samsung smartphone.

Open Messages.

Click on the three dots in the top right corner, then when the menu appears, select Settings.

Here is SMS.

The input center number is in front of you.

If you tap on it, you can change it.

Make sure the number is correct for your mobile operator.

Remove a number from the blacklist

If a number from which you do not receive SMS is added to the blacklist, you need to remove it from there. We will show an example on a Samsung smartphone.

Go to the Phone app.

Click on the three dots at the top of the window, then “Settings.”

Select "Block numbers".

Find the number you need and remove it from the list by tapping on the icon next to the number.

The number has been removed from the blacklist.

Remove the SIM card tray

For SIM cards on most modern smartphones tray is used. Take it out and reinsert it.

Sometimes the tray has two slots, which does not change the essence.

If the slot is under the battery, simply remove the SIM card and insert it back.

Uninstall a third-party SMS app

If you have a third-party application installed on your smartphone for receiving/sending SMS, it is recommended to remove it. At the same time, some users, on the contrary, were helped by the installation third party application for working with SMS messages from the same Play Market.

Replace the SIM card

One option is to replace the SIM card. This rarely happens, but the SIM card may indeed not receive/send SMS messages, but there are no problems with calls. Replacement is carried out at the office of your telecom operator.

Reset data

The last thing you should address is resetting the data, that is, “resetting” the device. In this case, all data will be deleted, so do not forget to make a backup.

You only need to reset the data if you are sure that the problem is of a software nature and nothing else has anything to do with it.

Choice